Installation Helpful Hints
A few hints for a successful installation
We try to schedule your installation with efficiency of your time in mind. If you must reschedule please give us 48 hours advance notice. Our voice mail is monitored throughout the evening for messages.
Unfortunately, we cannot control the weather and will appreciate your understanding if it doesn’t cooperate. High winds and ladders don’t mix where crew safety is concerned. In addition, large volumes of rain or snow may cause a delay due to problems with caulk and dirt being carried into your home or business. We will notify you early in the morning if the weather is going to cause a delay.
Your windows were custom made, using very precise measurements and manufacturing equipment. A slight gap around the new window is typical. This gap will be filled with insulation and caulk. The final step will be to replace your trim, making the window airtight.
The safety of your possessions is very important to us. Please remove all items from the immediate area around the window. This includes curtains, shades, blinds, lamps, pictures or any other valuables or breakables. Furniture should be moved away from the window area and/or covered as this will help expedite the installation. If you need assistance with any piece, please don’t hesitate to ask your installer.
CLEANING – LEAD SAFE
We will use drop cloths inside to control the dust and try to protect your carpet and furniture. However, some dust may travel through the air, so please cover and/or remove any objects that could be damaged by this. After the installation there may be small particles of wood, drywall or glass that could be missed by the installation crew, so we suggest you vacuum again before walking without shoes.
We are confident that we have the most professional and trustworthy installation crews. We are bonded and insured for your protection and peace of mind. However, if you are concerned about a particular item, please place it in a safe area.
Unless you have made other arrangements, we consider that all work is done on a C.O.D. basis. Payment is due upon completion of the job and should be given to the installer. If you have furnished a credit card for a deposit it will be charged for the balance due unless prior arrangements have been made.
Items requiring service should be confirmed with the installer before they leave the job. Please remind them to call the office to set up any service work to be done on your punch list.
Although our installers strive to be as careful as possible, accidents can happen to anyone. Any damage caused by our installation crew should be reported to our office immediately. Please call us or email us at firstname.lastname@example.org.
When we install your windows, we try to use the finest materials available. Therefore, if we are installing replacement windows at your location, the caulking we use does have an oil based paint smell for 3-7 days. NPC Sealants Solar seal has been field proven sealant for over 30+ years but has a distinctive chemical smell for 1-4 days. .
If you are sensitive to such smells or chemicals, let us know immediately so we can use a latex based caulk on the inside of your home or make other arrangements.
While most sealants have a elongation rating of less than 300% Solar seal has a rating of 300-400% which in most circumstances prevents any cracking and gaps after installation.
We do have green alternative solutions available at a slight up charge to alleviate the chemical smell issue.
Scientific Home Services
Mark Brottman & Jon Koloms