Our experience with scientific was delightful. They were ultra-professional, responsive and friendly. They came out right away for the estimate, gave us a great price, and answered all our questions. On the day of the install, they arrived on time, did the job carefully and completely and completely cleaned up afterward. They were friendly, too, and we would definitely use them again!
Jon was able to provide us with an accurate bid on his first visit, they were able to custom fit our non-standard window frames, and the windows were manufactured and installed within the month. The windows look great, and their quality is wonderful. These are the sturdiest triple-track windows I have seen.
Jon came to the house to measure our windows and quote pricing for our new windows. He is very knowledgeable and available to answer questions by phone as a follow up. The installers came out on time, and were very respectful of our condo. It took less than a day to install the 10 new windows and the crew cleaned up as though no one had been there to work.
Excellent. Jon was professional and personable. The crew was quick, polite and very neat. Price was not lowest, but windows seem much higher quality than competition. Service top-notch all the way through.
I called around and got about 4 bids and SHS was the best in terms of honesty, quality, service and price. Jon, a VP, came to the house and was very helpful in providing information and education regarding windows. He even gave recommendation about the style of windows that would be best with the type of house we have. After we secured a contract and put a down payment, it was easy getting another to come in to confirm the original measurements and have the factory (local in Chicago) make the windows. In addition, we received a discount on top of the government credit, for being an Angie’s list customer. The windows are 10 times warmer and on warm days the rooms facing west do not get as hot and stuffy as the previous (original) windows.
Morton Grove, IL
We called and received estimates from 3 different companies. Jon from Scientific was the first person I spoke with and he explained everything thoroughly and completely and answered my questions. I felt very comfortable with him. He also explaned to me the tax credits available from the stimulus package and how much we would qualify for. The windows were ordered and came in when expected and making the appointment for installation was very easy. The windows were installed on time, on budget and look great! I would definitely use them again and would recommend them to friends.
Great. After I contacted Scientific and talked with Jon about my needs, he had Victor call me to schedule a time to measure the windows. He called promptly, set up a time, and measured the windows within a few days of the call. Once my glass was in (a week or two later), he scheduled a mutually convenient time to install, which he did thoroughly and efficiently. What was really impressive, though, was how clear it was that he wanted to do the job well, and how much he went above the contracted work to ensure my satisfaction. On his first visit he helped me with a broken door closer (he noticed that it was broken and offered to fix it), and on the installation visit he repaired a mini blind wand that he hadn’t broken, and did so in a very thorough manner!
One of our windows was cracked. I called Scientific and was told I would be contacted. A short while later, Victor called me to set up an appointment. We found a time when our schedules would work and he came out. On the first visit, he measured, asked for a 50% deposit, and told me he would call when the glass arrived. About a week later I heard from Victor again to schedule the installation appointment. Unfortunately Victor was only available in mid-day, so I had to re-arrange my work schedule to accommodate the appointment. When Victor arrived, he was fast, efficient, and neat. The new glass is perfectly installed and I couldn’t be happier.
I called to schedule an estimate, and Jon returned my call the same day. He came a couple of days later and measured the windows. We talked about what I wanted (maintain the look of the house, increase energy efficiency, etc.) and he understood immediately. He also made some very good suggestions about what to do with one problem room. I got estimates from others, and this was neither the highest nor the lowest, but I felt very comfortable with the company. Jon returned to finalize the contract and I gave a deposit check. A couple of days later Gilberto came to make more precise measurements. About two weeks later Jon called me because the factor couldn’t do exactly what I had wanted. We discussed the problem and he offered to either achieve the desired energy efficiency in a different way (higher grade, but he kept the same price) or to refund my deposit and cancel the contract. I chose to proceed with the modification, and very much appreciated his willingness to work with me. In two more weeks the windows were ready to install. Gilberto and his crew of three guys were here on time at 9 am and were done by 4:30. They hauled away the old windows and storms and carefully cleaned up. They even helped me take down and re-hang the curtains.